PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U-7763 PULLER STUDS FROM DEALER TOOL INVENTORY AND CUSTOMER TOOL INVENTORY, AND DEALER AND CUSTOMER SERVICE FACILITIES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U-7763 PULLER STUDS FROM DEALER TOOL INVENTORY AND CUSTOMER TOOL INVENTORY, AND DEALER AND CUSTOMER SERVICE FACILITIES [UEBE1427]

SERVICE EQUIPMENT AND SUPPLIES

PARTS STOCK, ORDERING & RETURN

PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U-7763 PULLER STUDS FROM DEALER TOOL INVENTORY AND CUSTOMER TOOL INVENTORY, AND DEALER AND CUSTOMER SERVICE FACILITIES

UEBE1427-00

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09Nov2020

U-652

A-538

D-614

O-605

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Dealer Tool	PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U-7763 PULLER STUDS FROM DEALER TOOL INVENTORY AND CUSTOMER TOOL INVENTORY, AND DEALER AND CUSTOMER SERVICE FACILITIES
7750		PI70851

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

28Feb2021

PROBLEM

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Certain 9U-7763 puller studs have been found to have inadequate heat treat which could cause the puller stud to fail at less than the rated capacity.

There is a risk of the puller rod elongating and breaking at less than 150 ton. If the bar breaks, it could result in bodily injury up to and including death.

ACTION REQUIRED

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Dealers must remove all new and used 9U-7763 Puller Studs with a manufacturing date code of 05 19 from their parts inventory and service facilities.

The date code is stamped in a Month Day Year format. Refer to Image1 for an example of date code identification.

The date code shown in Image1 is:
05 19 (May 2019).
150T represents 150 Ton load capacity.

The part number in Image2 on the other end of the puller stud is: 9U-7763

Dealers must also attempt to identify and notify any customers who have purchased one or more of the 9U-7763 Puller Studs to remove the affected puller studs from service as well.

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