PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121, PL321, PL542 SATELITE RADIOS ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121, PL321, PL542 SATELITE RADIOS ON CERTAIN CATERPILLAR PRODUCTS [UEBE1426]

ELECTRICAL SYSTEM

RECEIVER GP

PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121, PL321, PL542 SATELITE RADIOS ON CERTAIN CATERPILLAR PRODUCTS

UEBE1426-00

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19Nov2020

K311
K350
L030
M610
X490

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121, PL321, PL542 SATELITE RADIOS ON CERTAIN AVSpare PRODUCTS
7606		PS91142

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS91142" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Nov2022

PROBLEM

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The existing Product Link can will stop sending data after July 28th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
140M	B9D02306
14M	B9J00288 R9J00658
323E L	RAP00557, 665
324E LN	LDG00547
325D	GPB00940
329D L	XDB00124, 308
329E LN	RLD00130, 279
336D L	PPN00280, 465
336D LN	MYP00122
385C L	KGB00436
631G	DFA00296
730	B1M03964
735	B1N01348, 1363-1364, 1366
770	BZZ00301, 517
773F	EED00466
773G	MWH00198, 202-203
963D	LCS01038, 2035
966M	DYC00673
D6N LGP	DJY00126, 535, 1337, 1711 GHS00317 PBA02728
D6N XL	MLW00146 PER01053
D6T XL	LAE00140, 142, 217, 224, 357, 367 TSM00144

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*****Group 2*****
M313D	J3A00683

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*****Group 3*****
M314F	FB400271

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5323754	CABLE AS
1	5818919	ELEK KT-AFTMKT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5323754	CABLE AS
1	5818919	ELEK KT-AFTMKT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5555510	CONTROL GP-ELEK
1	5586550	ANTENNA AS
1	5841107	SFWR GP-A4032
1	5865314	SFWR GP-A4032
1	5865325	SFWR GP-A4041
1	5865801	SFWR GP-A4041
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-22000 hrs, 0-98 mo	100.0%	50.0%	0.0%	50.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-12000 hrs, 0-96 mo	100.0%	50.0%	0.0%	50.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-6000 hrs, 0-60 mo	100.0%	50.0%	0.0%	50.0%	0.0%	0.0%

NOTE: This is a 0.9-hour job for Group 3
Note: An additional 1.3 hours is allowed if needed to replace PL641 Radio as per Rework Procedure.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 2

Before going to the Customer Site:

1. Refer to M0077632 installation instructions for all tools required to perform the radio installation.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2 If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A Product Link(TM) Pro Series PL542 Machine Compatibility Reference is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: https://dealer.cat.com/PL/PL542InstallationRef . This link is case sensitive, so you will need to type in the link exactly as shown.

Image1.1.1

Image1.1.2

At the machine:

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See https://dealer.cat.com/catinspect for more information on the Cat Inspect product.

2. Locate the existing Product Link PL321 device and completely remove prior to installing the Product Link PL542 radio system.

Note: Complete removal of an existing PL321 is required along with properly sealing and securing unused wiring. If the PL321 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office.

Note: If assistance if needed to replace Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 65-6828-7080 (EAME, APD) and select Prompt #2.

3. Perform M0077632 installation instructions in full for the Product Link radio system.

4. Make sure to follow the entire process until the device performs a successful communication check.

5. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

6 Register the device using AVS Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the AVS activate app to set Product ID and Subscription level. For additional instruction on using the AVS activate app please refer to M0077270.

Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at https://dealer.cat.com/connectivityoffer under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email ([email protected]).

7. The PL542 radio device may not have the latest software on-board. Please use AVSpare's Product Support Customer Relations Management (PSCRM) system to create a System Technology event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use FOTA Request and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to AVSpare.

Group Number 3

Before going to the Customer Site:

1. Prior to any work on suspected assets visit, log into the Asset in the appropriate UI (VisionLink or My.cat.com) and verify that the RED "Impacted by GPS rollover" banner or Popup is still present on this device. Machines WITH this notice in place Proceed to Step 2. Machines WITHOUT this notice have been remotely updated and do not need repair. While in VisionLink confirm which PL641 Cellular radio is installed hardware# 440-2104 is internal antenna or 440-2105 is external antenna device.

2. Refer to REHS9111 installation instructions for all tools to perform the radio installation, as well as familiarity with the installation process.

Note: An Ethernet (425-6889) service tool is required to flash the radio.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab "Sales Support", click on the guide for config files named "Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup". Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

3. Download the flash files to your PC for updating the PL641 radio:

At the machine:

4. Using Cat Electronic Technician perform a Product Status Report (PSR).

5. Using Com 3 adapter, connect to the PL641 via Winflash and perform an update to the firmware on the PL641(V1)using the firmware flash file (586-5801) referred to in Image 2.1.1. (CR Suffix for Network Manager/TR Suffix for Network Manager) and industry group(Construction/Energy and transportation). If the PL641 successfully flashes with the new software, then proceed to step 12 below.

Image2.1.1

6. If the device is a stand-alone PL641 (No PLE601 Network Manager) then connect to the device with Cat Electronic Technician (ET) and set the Product ID of the PL641 to the default (AVS00000).

7. Locate the existing PL641 radio and perform the device swap using instructions found in REHS9111. Installation of the new PL641V2 Radio also requires the update of the Antenna. While performing the device swap it is also necessary to remove the old antenna and replace it with one of the new parts listed above. The device only needs one antenna, even though both hard mount and adhesive mount options are provided. Select the version best suited to replace the existing antenna.

8. Make sure to follow the entire process until the device performs a successful communication check.

9. If the device is not communicating refer to UENR5824 to troubleshoot a PL641 radio system. Please complete a successful communication check before leaving the machine.

10. For PL641 (Pro) installation, set the Product ID on the asset using Cat Electronic Technician. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: For PLE641 radio swap, it is not necessary to change/reset the Product ID or register the asset.

11. Using Com 3 adapter connect to the PL641 via Winflash and perform an update to the firmware on the PL641 using the firmware flash file referred to in Image 2.2.1

12. If a PLE601 network manager is present (Elite Installation) then update the network manager software as shown in Image 2.1.1. Select firmware for the Network Manager according to device type by serial number suffix code (See Image 1.2.1 below) and industry group for asset (Construction or Energy & Transportation).
.

Image2.2.1

13. While connected via Cat Electronic Technician, take a Product Status Report (PSR).

14. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

Note: If the radio updated successfully and the PL641 radio was not replaced then record as a Before Failure claim. If the PL641 radio hardware was replaced, then record as an After Failure claim.

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660