PRODUCT SUPPORT PROGRAM FOR REPLACING THE LINKAGE PIN RETAINERS ON CERTAIN 966M AND 980M MEDIUM WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE LINKAGE PIN RETAINERS ON CERTAIN 966M AND 980M MEDIUM WHEEL LOADERS [UEBE1375]

IMPLEMENTS

CONTROL GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE LINKAGE PIN RETAINERS ON CERTAIN 966M AND 980M MEDIUM WHEEL LOADERS

UEBE1375-00

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09Nov2020

N020
N030
N050
N085
N182

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE LINKAGE PIN RETAINERS ON CERTAIN 966M AND 980M MEDIUM WHEEL LOADERS
6107 6108 6116 6117 6118 6126 6513		PS91136

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS91136" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31May2021

PROBLEM

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The existing 9K-9731 Spacer can deform on certain 966M and 980M Medium Wheel Loaders causing reduced service life.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
966M	GMS00614

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*****Group 2*****
980M	MK210407, 10413, 10750, 10922, 10926

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
7	5740285	SPACER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
8	5740285	SPACER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing 9K-9731 Spacer with a new 574-0285 Spacer. Refer to Image1 for locations of the spacers for Group 1 and Image2 for Group 2 locations.

For torque specifications, reference SENR3130, Torque Specifications.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-5000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-5000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%