PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 938K AND 938M SMALL WHEEL LOADERS Caterpillar


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PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 938K AND 938M SMALL WHEEL LOADERS [UEBE1346]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 938K AND 938M SMALL WHEEL LOADERS
UEBE1346-00

09Oct2020


U-599
D-564
O-553

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 938K AND 938M SMALL WHEEL LOADERS

7610 7620
PI33223
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33223" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33223" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


COMPLETION DATE

TERMINATION DATE

30Apr2021 31Oct2021

PROBLEM

New software needs to be installed on certain 938K and 938M Small Wheel Loaders. The new software provides improved hystat component life.

AFFECTED PRODUCT

Model Identification Number
938K  REP00611, 865
938M  J3R01845, 1850, 1855, 1889, 2002, 2156, 2414, 2428, 2430, 2618, 2682, 2690, 2759, 2914, 2960, 2983, 3099, 3251, 3255, 3704, 3721, 3734, 3747, 3943, 3956, 4189, 4210, 4421, 4478, 4681, 4728, 4749, 4762, 4786, 4824, 4911, 5019, 5101, 5111, 5307, 5475, 5816, 5926, 6028, 6384, 6431, 6804, 6969, 7201, 7899

PARTS NEEDED

Qty

Part Number Description
1 4208629 SFWR GP-A3000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 44% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Install machine software part number 4208692V49 which can be obtained from your Small Wheel Loader Service Engineers.

OWNER NOTIFIAVSION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFIAVSION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE

MODELS INVOLVED - CERTAIN 938K AND 938M SMALL WHEEL LOADERS

Dear Cat Product Owner:

New software needs to be installed on the products listed below. The new software provides improved control of the hystat drive pressure. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 09Oct2020 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



AVSpare Inc.

Identification #(s)



Attached to 09Oct2020 Service Letter

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC LIFT CYLINDER ON CERTAIN 910K, 914K, 920K, 910M, 914M, AND 918M COMPACT WHEEL LOADERS
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PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121, PL321, PL542 SATELITE RADIOS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U-7763 PULLER STUDS FROM DEALER TOOL INVENTORY AND CUSTOMER TOOL INVENTORY, AND DEALER AND CUSTOMER SERVICE FACILITIES
PRODUCT IMPROVEMENT PROGRAM INSPECTING AND POSSIBLY REWORKING CERTAIN 20R6551 C15 REMAN ENGINES IN DEALER PART STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE 5117975 FUEL PUMP ON CERTAIN C9.3 REMAN 20R4509, 20R5307, 20R6190, AND 20R6192 LONG BLOCKS, 20R7002, AND 20R7003 REMAN ENGINES IN DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE ENGINE BLOCK FOR COOLANT LEAKS ON CERTAIN 415, 416, 420, 428, 430, 432, 434, AND 444 BACKHOE LOADERS, 910, 914, AND 920 COMPACT WHEEL LOADERS, D1, D2, AND D3 TRACK-TYPE TRACTORS, 313, 315, AND 317 EXCAVA
PRODUCT SUPPORT PROGRAM FOR REPLACING PRIMARY AND SECONDARY ENGINE FILTER ELEMENTS ON CERTAIN MD6250 ROTARY BLASTHOLE DRILLS
PRODUCT IMPROVEMENT PROGRAM FOR APPLYING THE PROPER TIGHTENING TO THE MOUNTING BOLTS FOR THE HYSTAT MOTORS ON CERTAIN 926M, 930M, AND 938M SMALL WHEEL LOADERS