PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 938K AND 938M SMALL WHEEL LOADERS
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
This Program must be administered as soon as possible. When reporting the repair, use "PI33223" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33223" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
|New software needs to be installed on certain 938K and 938M Small Wheel Loaders. The new software provides improved hystat component life.|
|938M||J3R01845, 1850, 1855, 1889, 2002, 2156, 2414, 2428, 2430, 2618, 2682, 2690, 2759, 2914, 2960, 2983, 3099, 3251, 3255, 3704, 3721, 3734, 3747, 3943, 3956, 4189, 4210, 4421, 4478, 4681, 4728, 4749, 4762, 4786, 4824, 4911, 5019, 5101, 5111, 5307, 5475, 5816, 5926, 6028, 6384, 6431, 6804, 6969, 7201, 7899|
|In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 44% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|Install machine software part number 4208692V49 which can be obtained from your Small Wheel Loader Service Engineers.|
|Owners in the following countries will receive the attached Owner Notification:
SERVICE CLAIM ALLOWANCES
|NOTE: This is a 1.0-hour job|
|Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.|
|MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.|
|EXAMPLE COPY OF OWNER NOTIFIAVSION
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE
MODELS INVOLVED - CERTAIN 938K AND 938M SMALL WHEEL LOADERS
Dear Cat Product Owner:
New software needs to be installed on the products listed below. The new software provides improved control of the hystat drive pressure. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 09Oct2020 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Attached to 09Oct2020 Service Letter