PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 938K AND 938M SMALL WHEEL LOADERS
[UEBE1346]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 938K AND 938M SMALL WHEEL LOADERS
UEBE1346-00
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| 09Oct2020 |
U-599
D-564
O-553
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 938K AND 938M SMALL WHEEL LOADERS |
|
| 7610 7620 | PI33223 |
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| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI33223" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33223" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 30Apr2021 | 31Oct2021 |
PROBLEM
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| New software needs to be installed on certain 938K and 938M Small Wheel Loaders. The new software provides improved hystat component life. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 938K | REP00611, 865 |
| 938M | J3R01845, 1850, 1855, 1889, 2002, 2156, 2414, 2428, 2430, 2618, 2682, 2690, 2759, 2914, 2960, 2983, 3099, 3251, 3255, 3704, 3721, 3734, 3747, 3943, 3956, 4189, 4210, 4421, 4478, 4681, 4728, 4749, 4762, 4786, 4824, 4911, 5019, 5101, 5111, 5307, 5475, 5816, 5926, 6028, 6384, 6431, 6804, 6969, 7201, 7899 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4208629 | SFWR GP-A3000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 44% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Install machine software part number 4208692V49 which can be obtained from your Small Wheel Loader Service Engineers. |
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OWNER NOTIFIAVSION
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| Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
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| NOTE: This is a 1.0-hour job | |||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
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| EXAMPLE COPY OF OWNER NOTIFIAVSION XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING SOFTWARE MODELS INVOLVED - CERTAIN 938K AND 938M SMALL WHEEL LOADERS Dear Cat Product Owner: New software needs to be installed on the products listed below. The new software provides improved control of the hystat drive pressure. You will not be charged for the service performed. Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 09Oct2020 when scheduling this service. We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime. AVSpare Inc. Identification #(s) Attached to 09Oct2020 Service Letter |
Information System:
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