PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TILT CYLINDER ON CERTAIN 910K, 914K, 920K, 910M, 914M, AND 918M COMPACT WHEEL LOADERS
[UEBE1343]
HYDRAULIC SYSTEM
CYLINDER GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TILT CYLINDER ON CERTAIN 910K, 914K, 920K, 910M, 914M, AND 918M COMPACT WHEEL LOADERS
UEBE1343-00
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| 27Oct2020 |
U-623
A-514
D-585
O-576
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TILT CYLINDER ON CERTAIN 910K, 914K, 920K, 910M, 914M, AND 918M COMPACT WHEEL LOADERS |
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| 5104 | PS54460 |
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| NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54460" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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TERMINATION DATE |
| 31Oct2023 |
PROBLEM
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| The existing hydraulic tilt cylinder housing end cap weld can crack on certain 910K, 914K, 920K, 910M, 914M, and 918M Compact Wheel Loaders. If the existing hydraulic tilt cylinder housing end cap weld cracks, it can lead to a hydraulic oil leak, reduced tilt cylinder function performance, and reduced cylinder life. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 910K | AY401920, 1926, 1933, 1937, 1957, 1993, 1995, 1998, 2010, 2017, 2020, 2022, 2024, 2041, 2047, 2050, 2088, 2091, 2095, 2097, 2102, 2105, 2117, 2122, 2144, 2150, 2166, 2207, 2251, 2264, 2379, 2383, 2386, 2392, 2395, 2399, 2404, 2409, 2412, 2416, 2418, 2421, 2476 L2200152-00175, 180, 182-193, 195-196, 231-233, 243-246 |
| 910M (T4F HRC) | H2200155-00156, 159, 161-162, 164-167, 169-172, 178-185, 188-191, 193-203, 208-209, 212, 217, 219, 221, 229, 233, 235-236, 238-244, 246-247, 251, 253-254, 256, 258-262, 273-277, 279-283, 286-290, 292-295, 298-301, 303-306, 308-317, 351-352, 358, 366, 378, 385, 390-391, 399-400, 402-405, 409-410, 412, 414, 417, 421, 426, 499, 504, 510-511, 516, 527, 535, 570, 577, 659-660, 663, 702, 764, 766, 785-786, 835, 847, 849, 852, 856, 858, 914, 920, 923, 951, 955, 957-958, 967, 977-979, 989, 999, 1010, 1012, 1020, 1025, 1040, 1043-1044, 1054, 1056-1057, 1059-1060, 1063-1064, 1069, 1071, 1073, 1087, 1092-1093, 1095, 1121, 1127-1128, 1157-1158, 1170, 1186-1187, 1193, 1201, 1223, 1227, 1234, 1238, 1268, 1273-1275, 1293, 1347-1349, 1397-1399, 1401, 1409-1410, 1414, 1441-1442, 1472-1473, 1475, 1479-1483, 1488, 1537-1538, 1543-1544, 1553, 1604, 1613, 1639, 1673-1674, 1676, 1678-1680, 1683, 1689, 1691, 1705-1707, 1722, 1771, 1774, 1777, 1781, 1797, 1815, 1818, 1856, 1860, 1871, 1875-1876, 1890, 1928, 1931, 1936-1937, 1939-1940, 1943, 1945, 1958, 1964, 1973, 1989, 1995-1996, 2063-2075, 2093, 2239, 2241, 2267 |
| 914K | BF400150-00291 CD201027, 1030-1039, 1041-1046, 1049-1056, 1060-1067, 1069-1080, 1082, 1084-1085, 1087, 1089-1090, 1092, 1094-1098, 1101-1105, 1107-1109, 1111-1114, 1116-1125, 1127-1133, 1135, 1138-1145, 1148-1161, 1163-1164, 1166-1169, 1171-1198, 1200-1202, 1204-1205, 1207-1218, 1221-1230, 1247-1266, 1268-1270, 1274, 1276-1279, 1283-1288, 1290-1292, 1294, 1296, 1298, 1300-1337, 1340-1344 L2400154-00161, 163-167, 169-171, 173-178, 180-285, 288-290, 292-315, 317-318 |
| 914M (T4F HRC) | H2400156, 158, 160-173, 175-204, 206-221, 224-228, 230-236, 238-245, 247-266, 268-282, 286-290, 292-308, 310-318, 321-334, 336-367, 369-375, 378, 383-385, 387-389, 393-394, 396-397, 399, 401-402, 404-407, 410, 413, 416-417, 421, 423-427, 429-433, 435-447, 449-454, 457-461, 463-476, 478-488, 490-510, 512-515, 517-524, 526-529, 532-534, 536-537, 539-545, 547-552, 554-565, 567-585, 593, 595-600, 602-610, 612-616, 619-651, 654, 656-673, 676-684, 686-691, 693-695, 698-699, 701, 703-710, 712, 714-716, 718-747, 749-768, 770-775, 777-795, 797-803, 806-809, 811-813, 816-835, 837-857, 859-865, 867-892, 894-908, 910-947, 949-957, 959-977, 979-1000, 1002-1009, 1011-1034, 1037-1044, 1046-1055, 1058-1062, 1064, 1066-1067, 1069-1071, 1074, 1076-1083, 1088-1134, 1136-1138, 1140-1167, 1169-1174, 1176-1177, 1180-1181, 1183-1187, 1189-1210, 1212, 1217-1219, 1222-1223, 1227-1228, 1230-1253, 1256-1270, 1272-1275, 1277-1286, 1288-1302, 1304, 1307-1308, 1310-1338, 1349-1354 |
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| *******Group 2******* | |
| 910K | AY401923, 1941, 1945, 1967, 1970, 1975, 1988, 2013, 2054, 2127, 2133, 2225, 2347, 2353, 2360, 2414, 2458, 2462, 2466, 2470, 2474 L2200176-00179, 181, 194, 197-230, 234-242 |
| 910M (T4F HRC) | H2200157-00158, 160, 163, 168, 173-177, 186-187, 192, 204-207, 210-211, 213-216, 218, 220, 222-228, 230-232, 234, 237, 245, 248-250, 252, 255, 257, 263-272, 284-285, 291, 296-297, 302, 307, 318, 330, 334-335, 337, 339, 367-368, 375, 388-389, 392-394, 401, 406-408, 411, 498, 519-520, 523, 530, 543, 546, 548, 566, 578, 610, 616, 693, 745, 768, 772, 774, 911, 918, 921-922, 988, 1017, 1019, 1022, 1024, 1027, 1045, 1053, 1061, 1065-1068, 1096, 1120, 1126, 1161, 1217-1218, 1220, 1276, 1340, 1342, 1411-1413, 1415, 1464, 1474, 1476-1478, 1501-1502, 1529, 1534, 1545, 1563, 1569, 1629, 1632, 1638, 1640, 1671-1672, 1677, 1684-1685, 1690, 1692, 1697, 1703-1704, 1708, 1725-1727, 1749, 1772-1773, 1775-1776, 1785, 1848-1849, 1853-1854, 1858, 1873, 1901, 1925, 1932, 1970, 1979, 1981, 1983-1984, 1987, 2055-2060, 2212, 2240 |
| 914K | CD201040, 1047-1048, 1057, 1068, 1099, 1110, 1134, 1136-1137, 1146-1147, 1162, 1165, 1170, 1199, 1203, 1206, 1231-1246, 1281, 1295, 1299, 1338-1339 L2400162, 168, 172, 179, 286-287, 291 |
| 914M (T4F HRC) | H2400157, 159, 174, 205, 222-223, 229, 237, 246, 267, 283-285, 291, 309, 319-320, 335, 368, 376-377, 379-382, 386, 390-392, 395, 398, 400, 403, 408-409, 411-412, 414-415, 418-420, 428, 434, 448, 455-456, 462, 477, 489, 511, 516, 525, 530-531, 535, 538, 546, 553, 566, 592, 594, 601, 611, 617-618, 652-653, 655, 674-675, 685, 692, 696-697, 700, 702, 711, 713, 717, 748, 769, 776, 796, 804-805, 810, 814-815, 836, 858, 866, 893, 909, 948, 958, 978, 1001, 1010, 1035-1036, 1045, 1056-1057, 1063, 1065, 1068, 1072-1073, 1075, 1084-1087, 1135, 1139, 1168, 1175, 1178-1179, 1182, 1188, 1211, 1213-1216, 1220-1221, 1224-1226, 1229, 1254-1255, 1271, 1276, 1287, 1303, 1305-1306, 1309, 1339-1348 |
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| *******Group 3******* | |
| 918M (T4F HRC) | H2600157-00489, 494-607, 612-663, 665-744, 746-761, 763-764, 767, 770-783, 786-787, 790-796, 798-818, 820-822, 824-836, 838-861, 863-875, 877-882, 884-903, 905-909, 911-914, 916-918, 920-929, 931-942, 944-949, 951-962, 964-1000, 1002, 1004-1016, 1018-1025, 1028-1053, 1055-1064, 1066-1099, 1101-1106, 1109-1138, 1143, 1145-1146, 1148-1167, 1169-1186, 1188-1193, 1195-1206, 1208-1217, 1219-1220, 1222-1229, 1231-1242, 1244-1251 |
| 920K | B9800250-00319 |
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| *******Group 4******* | |
| 910M (T4F HRC) | H2200278, 319-324, 327-328, 331-332, 336, 338, 340-341, 344, 347, 363-365, 370-374, 376-377, 379-384, 386-387, 413, 415-416, 418-420, 422-425, 427-455, 459-460, 462-464, 466-497, 500-503, 505-509, 513-515, 517-518, 521-522, 524-526, 528-529, 531-534, 536-542, 544-545, 547, 549-552, 556-561, 563-565, 567-569, 572-573, 575-576, 579-586, 588, 590-591, 593-594, 596-599, 601-603, 605-609, 611-615, 617-623, 625-643, 645-649, 651-658, 661-662, 664-671, 673-685, 687, 689-692, 694-701, 703-719, 721-744, 746-749, 751-763, 765, 767, 769-771, 773, 775, 777-784, 787-789, 791-806, 808-834, 836, 839, 846, 848, 850-851, 853-855, 857, 859-866, 868-872, 874-882, 884-891, 893-905, 907-910, 912-913, 915-917, 919, 924-928, 930-950, 952-954, 956, 959-966, 968-976, 980-985, 987, 991-997, 1001-1004, 1006-1008, 1011, 1014-1016, 1018, 1021, 1026, 1030-1031, 1033-1039, 1041-1042, 1046-1051, 1062, 1076-1077, 1080-1083, 1085-1086, 1088-1091, 1097-1108, 1110-1119, 1122-1125, 1134-1156, 1159, 1162-1167, 1169, 1172-1175, 1177, 1179, 1182-1183, 1188-1190, 1194-1200, 1202, 1204-1216, 1219, 1226, 1228-1232, 1237, 1240-1267, 1269-1272, 1277-1279, 1281-1288, 1290, 1292, 1294-1296, 1298-1337, 1339, 1346, 1350-1396, 1404-1408, 1416-1440, 1443-1463, 1465-1471, 1484-1486, 1489-1500, 1506-1528, 1530-1532, 1535-1536, 1539-1542, 1546-1552, 1554-1562, 1564-1568, 1570-1576, 1578, 1580-1582, 1584-1585, 1587-1597, 1599-1603, 1605-1606, 1608, 1611-1612, 1614-1628, 1630-1631, 1633-1637, 1641-1670, 1675, 1681-1682, 1686-1688, 1693-1696, 1698-1702, 1709-1721, 1723-1724, 1728-1738, 1740-1742, 1745-1748, 1750-1757, 1759-1762, 1764-1770, 1778-1780, 1782-1784, 1786-1796, 1798-1814, 1816-1817, 1819-1847, 1850-1852, 1855, 1857, 1859, 1861-1863, 1865-1870, 1872, 1874, 1877-1885, 1887, 1891-1899, 1903-1924, 1929-1930, 1933, 1938, 1941, 1944, 1947-1957, 1959-1963, 1965-1969, 1971-1972, 1974-1975, 1977-1978, 1980, 1982, 1985-1986, 1991, 1993-1994, 1997-1998, 2001-2004, 2009, 2012-2017, 2020-2039, 2045-2054, 2061-2062, 2076-2092, 2098-2103, 2109-2159, 2161-2168, 2170-2172, 2174-2184, 2186-2195, 2197-2206, 2208-2209, 2211, 2213-2214, 2216-2226, 2228-2230, 2232-2238, 2242-2266, 2268-2298, 2300, 2302-2303, 2305, 2307, 2310-2312, 2314, 2316-2318, 2320, 2325-2335, 2337, 2340 |
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| *******Group 5******* | |
| 910M (T4F HRC) | H2200325-00326, 329, 333, 342-343, 345-346, 348-350, 353-357, 359-362, 369, 456-458, 461, 465, 512, 553-555, 562, 571, 574, 587, 589, 592, 595, 600, 604, 624, 644, 650, 672, 686, 720, 750, 807, 867, 873, 883, 892, 906, 929, 986, 990, 998, 1000, 1005, 1009, 1013, 1023, 1028-1029, 1032, 1052, 1055, 1058, 1070, 1072, 1074-1075, 1078-1079, 1084, 1094, 1109, 1129-1133, 1160, 1168, 1171, 1176, 1178, 1180-1181, 1184-1185, 1191-1192, 1203, 1221-1222, 1224-1225, 1233, 1235-1236, 1239, 1280, 1289, 1291, 1297, 1338, 1341, 1343-1345, 1400, 1402-1403, 1487, 1503-1505, 1533, 1577, 1579, 1583, 1586, 1598, 1607, 1609-1610, 1739, 1743-1744, 1758, 1763, 1864, 1886, 1888-1889, 1900, 1902, 1926-1927, 1934-1935, 1942, 1946, 1976, 1988, 1990, 1992, 1999-2000, 2005-2008, 2010-2011, 2018-2019, 2040-2044, 2094-2097, 2104-2108, 2160, 2169, 2173, 2185, 2196, 2207, 2210, 2215, 2227, 2231, 2299, 2301, 2304, 2306, 2308-2309, 2313, 2315, 2319, 2321 |
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| *******Group 6******* | |
| 918M (T4F HRC) | H2600608-00611, 745, 762, 765-766, 768-769, 784-785, 788-789, 797, 819, 823, 837, 862, 876, 883, 904, 910, 915, 919, 930, 943, 950, 963, 1001, 1003, 1017, 1026-1027, 1054, 1065, 1100, 1107-1108, 1139-1142, 1144, 1147, 1168, 1187, 1194, 1207, 1218, 1221, 1230, 1243 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3924569 | CYL GP-BASIC |
| 1 | HYD_OIL | HYDRAULIC OIL (HYD010) - SEE OMM |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 4185337 | CYL GP-BASIC |
| 0 | HYD_OIL | HYDRAULIC OIL (HYD010) - SEE OMM |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 4185341 | CYLINDER GP |
| 1 | HYD_OIL | HYDRAULIC OIL (HYD010) - SEE OMM |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 4185352 | CYL GP-BASIC |
| 1 | HYD_OIL | HYDRAULIC OIL (HYD010) - SEE OMM |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 4185353 | CYL GP-BASIC |
| 1 | HYD_OIL | HYDRAULIC OIL (HYD010) - SEE OMM |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 1 | 5450014 | CYL GP-BASIC |
| 1 | HYD_OIL | HYDRAULIC OIL (HYD010) - SEE OMM |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Note: Read and understand the Operation and Maintenance Manual for safety information and safe working practices before starting this Rework Procedure. Note: Position the machine on firm level ground, engage park brake, shut off engine, remove ignition key and retain, turn on battery disconnect switch, and leave the machine to cool before proceeding with the remainder of the Rework Procedure. In the event of failure, refer to M0070736, Disassembly and Assembly, "Tilt Cylinder - Remove and Install", to complete this Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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