PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS EQUIPPED WITH A C7.1 ENGINE Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS EQUIPPED WITH A C7.1 ENGINE [UEBE1300]
AIR INLET AND EXHAUST SYSTEM
AFTERTREATMENT GP
UEBE1300-00

20Nov2020


U-673
A-555
D-634
O-624

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN AVSpare PRODUCTS EQUIPPED WITH A C7.1 ENGINE

107D 180H 108J
PS54481
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54481" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Nov2022

PROBLEM

The existing DEF pump can fail on certain AVSpare Products equipped with a C7.1 Engine. If the existing DEF pump fails it can cause failure to prime fault codes and result in inducements possibly shutting down engine.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
323 DWE10101-10131, 20101-20105, 20201-20208

HDT00111-00249

RAZ00282, 301, 311, 315-1434, 10001-11583, 20001-20313
326  JYM00127-00303
326 OEM  KYJ10101
326F L EBK20005-20041

FBR20071-21052

GGJ20018-20219
326F L OEM  CJ810101-10102
326F LN  HCA20019-20313
329F L OEM  GCX10101-10104
330 LHW00147-01200

PFN00148-00417
330 GC GDW00129-00260, 10001-10071

NDH00131-00197, 10001-10004
330 OEM HFA00101-00119, 10101-10118

RWG00101-00113
330F L GHT20001-20012

HBT20035-20137

HCK20001-20420

JHF20001-20082

LCG20018-20025

MBX20208-20671
330F LN JFR20047-20146

KFA20001-20103
330F LN OEM DMH10101-10115

DPY00115-00123
330F OEM  DPL00110-00117
336 GC EBJ00118-00333

HFJ00135-00150
*******Group  2*******
323F L NCW10266

PLB10113-10122

YEJ10415-10419
335F LCR FEP00121-00149

SGJ20041, 20044, 20047-21118
*******Group  3*******
D6N LGP MG501578, 1580-1582, 1586, 1593, 1599, 1602-1607, 1611-1612, 1615-1996, 1998-2109, 2120-2195

SGG00281-01525
D6N XL GB600631-00765, 767-823

NJN00190-00757
*******Group  4*******
953K  LJT00206, 217-587, 589-598, 600, 602-614
963K  LBL00683-01221, 1223-1248
D5  HL900301-00346
D5 LGP  RG900200-00204, 301-470
*******Group  5*******
950 GC  M5T00758, 766, 772-810, 812-813, 815, 818, 826-1802, 3203-3204, 3301-3305, 3307-3989, 3991-3993, 3997-4002
950M EMB04116-04160

HE810358-10526, 20101-20218

J1S00708-00961, 1301-1302, 1401-2515, 3101-3457

KSA00150-00185, 740-765, 767

NHL00150-00204, 206-260

XCJ10129, 10135, 10203, 10216-10401, 20101-20424, 20433-20434
962M EJB00979-00982

J2S00146-00162, 301-302, 401-539, 701-732

JYD10119, 10286-10288, 10290-10457, 20101-20266

K8800250-00324, 501-540

RKH00250-00259, 370-374, 377-421

SA810272-10306, 20101-20138

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 20R9272 PUMP GP-DIESEL
1 5848137 FILTER-DEF
1 DCUSOFTWARE DCU SOFTWARE (Refer to SIS)
1 ENGINESOFTWARE ENGINE SOFTWARE (Refer to SIS)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 20R9272 PUMP GP-DIESEL
1 5848136 FILTER-DEF
1 DCUSOFTWARE DCU SOFTWARE (Refer to SIS)
1 ENGINESOFTWARE ENGINE SOFTWARE (Refer to SIS)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 20R9272 PUMP GP-DIESEL
1 5848136 FILTER-DEF
1 DCUSOFTWARE DCU SOFTWARE (Refer to SIS)
1 ENGINESOFTWARE ENGINE SOFTWARE (Refer to SIS)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 20R9272 PUMP GP-DIESEL
1 5848135 FILTER-DEF
1 DCUSOFTWARE DCU SOFTWARE (Refer to SIS)
1 ENGINESOFTWARE ENGINE SOFTWARE (Refer to SIS)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 20R9272 PUMP GP-DIESEL
1 5848135 FILTER-DEF
1 DCUSOFTWARE DCU SOFTWARE (Refer to SIS)
1 ENGINESOFTWARE ENGINE SOFTWARE (Refer to SIS)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

1 Replace the Engine, and DCU software files to the latest available in SIS.

2 Replace the Diesel Exhaust Fluid pump with a new pump. Refer to Disassembly and Assembly, "Diesel Exhaust Fluid Pump - Remove and Install".

3 Replace the DEF manifold filter with a new filter. Refer to Operation and Maintenance Manual, "DEF Manifold Filters - Replace".

4 Clean the DEF tank. Refer to Testing and Adjusting, "Diesel Exhaust Fluid Tank - Flush".

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-3000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
61-72 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 3.0-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-3000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
61-72 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 3.0-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-3000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
61-72 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-3000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
61-72 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 4

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-3000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
61-72 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 3.0-hour job for Group 5



PARTS DISPOSITION

NACD:

Hold all 485-9753 DEF Pumps for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

EAME, LACD, and APD:

Hold all 485-9753 DEF Pumps for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.
 
 
 

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