PRODUCT SUPPORT PROGRAM FOR UT INSPECTION AND/OR REPLACING THE WHEEL AND FINAL DRIVE GROUP ON CERTAIN 980M WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UT INSPECTION AND/OR REPLACING THE WHEEL AND FINAL DRIVE GROUP ON CERTAIN 980M WHEEL LOADERS [UEBE1295]

POWER TRAIN

AXLE GP

PRODUCT SUPPORT PROGRAM FOR UT INSPECTION AND/OR REPLACING THE WHEEL AND FINAL DRIVE GROUP ON CERTAIN 980M WHEEL LOADERS

UEBE1295-00

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09Oct2020

B330
B420
D120
E070
E459
E500
H160
H200
H310
H360
H370
H510
N020
N026
N191

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UT INSPECTION AND/OR REPLACING THE WHEEL AND FINAL DRIVE GROUP ON CERTAIN 980M WHEEL LOADERS
4051		PS46884

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46884" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Oct2021

PROBLEM

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The existing 417-0990 Spindle may fail due to a heat treat issue on certain 980M Wheel Loaders. If the existing spindle fails, it can cause secondary damage to the axle.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
980M	XDJ01210, 1227-1229, 1235-1236, 1241-1243, 1247-1248, 1255-1257, 1259

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*****Group 2*****
980M	XDJ01237-01238, 1246, 1258

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5J1086	SEAL-O RING (If Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	5J1086	SEAL-O RING (After Failure Only) (If Required)
2	6D0692	SEAL-O-RING (After Failure Only) (If Required)
2	9X3977	SEAL-RING (After Failure Only) (If Required)
52	1123931	BOLT (After Failure Only) (If Required)
2	3715138	WHEEL GP-FDR (After Failure Only) (If Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Before Failure:
An ultrasound test (UT) will be scheduled for each suspect machine. If the UT inspection indicates spindle replacement is necessary, contact the Wheel Loader Product group for further instruction. The machine may continue to operate until the final drive replacement can be scheduled.

After Failure:
If UT inspection indicates replacement of the spindle is necessary, refer to M0075587, Disassembly and Assembly, "Final Drive, Brake and Wheel - Remove", to remove and install the final drive and wheel.

The service brake discs, plates, and hub will need to be removed from the existing final drive and installed in to the new final dive.

NOTE: It is not (necessary) required to remove the service brake piston from the axle housing for the final drive replacement.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 1
Note: 3.0 hours of labor is allowed to cover the Ultrasound testing of each spindles. Note: Up to 85 Liters/25 gallons of oil is allowed for each final drive. Reasonable mileage and travel time will be allowed.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 9.0-hour job for Group 2
Note: An additional 9.0 hours of labor is allowed to cover each final drive replacement. Note: Up to 85 Liters/25 gallons of oil is allowed for each final drive. Reasonable mileage and travel time will be allowed.

PARTS DISPOSITION

NACD:

Hold all 371-5138 Wheel Groups for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.