
28Sep2020 |
L030
Containment - Before/After (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING THE NRS COOLER ON ON CERTAIN 336F, 340F AND 352F EXCAVATORS, 725, 730 AND 735 ARTICULATED TRUCKS, 772G OFF-HIGHWAY TRUCKS, 826K LANDFILL COMPACTORS, 966, 972 AND 980 WHEEL LOADERS, D6T TRACK-TYPE TRACTORS, AND PM620 COLD PLANERS |
|
108G | PS91126 |
NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
NOTE: | When reporting the repair, use "PS91126" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
TERMINATION DATE |
31Mar2021 |
PROBLEM
The existing NRS cooler can fail on certain 336F, 340F, 352F Excavators, 725, 730 and 735 Articulated Trucks, 772G Off-Highway Trucks, 826K Landfill Compactors, 966, 972 and 980 Wheel Loaders, D6T Track-Type Tractors, and PM620 Cold Planers. If the existing NRS cooler fails internally it can lead to coolant getting into the air system and potentially cause additional engine damage. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
980M | N8T00858 |
*******Group 2******* | |
826K | 23206227 |
*******Group 3******* | |
336F L | NBS00246, 332, 434 WTZ00207 |
336F LN | LJY00160 RBC00222 |
336F LNXE | YBH00149-00150 |
336F LXE | LTP00213 |
340F | EAR00263 |
725C | TFB00217 |
725C 2 | 2T300163 |
966K XE | NGX00337, 397 |
966M | DYC00435, 480, 526, 1077, 1171-1172, 1322 KJP00475 |
966M XE | P6C00312, 454, 1107 |
972M | A8P00244, 248, 402, 1004 JPR00354, 366, 409, 414, 420, 480, 500, 897 |
D6T LGP | SGT00459 |
D6T LGP PAT | CR300128 |
D6T XW PAT | STE00121, 127 |
*******Group 4******* | |
772G | KEX00253 |
PM620 HRC | JB900118 |
*******Group 5******* | |
735B | T4P00423, 427-428, 445-446, 453-454 |
*******Group 6******* | |
730C | TFF00386, 1007, 1319, 1410 |
730C 2 | 2T400231-00232 |
*******Group 7******* | |
352F (VG) | KBP00337, 447 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
2 | 6V5843 | BOLT-HEX HEAD |
1 | 6V9027 | SEAL-O-RING |
3 | 7L6580 | SEAL-O-RING |
1 | 8S0023 | CLIP-2 PIECE |
1 | 8S0024 | CLIP-2 PIECE |
2 | 8T4971 | BOLT |
1 | 8T5917 | SEAL-O RING |
3 | 8T9085 | BOLT |
3 | 9N5085 | CLAMP-V-BAND |
1 | 9S8002 | PLUG-LD STOR |
1 | 2893107 | GASKET |
1 | 3249290 | BELLOWS AS |
2 | 3979301 | SPACER-HARD |
1 | 4493068 | COOLER GP-EXH -B |
1 | 4875075 | ELBOW-COOLER |
1 | 4982707 | KIT-GASKET (T) |
2 | 5097459 | BRACKET AS |
1 | 5146555 | SHIELD AS |
1 | 5170055 | TUBE AS-WATER |
1 | 5170061 | BRACKET AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
6 | 0L1352 | BOLT |
1 | 0L2070 | BOLT-HEX HEAD |
2 | 0S0509 | BOLT |
1 | 0S1594 | BOLT |
1 | 2B2695 | BOLT |
1 | 3E4352 | WASHER-HARD |
2 | 4F7957 | BOLT |
7 | 5M2894 | WASHER-HARD |
2 | 5P0537 | WASHER-HARD |
2 | 7L6580 | SEAL-O-RING |
1 | 8S0023 | CLIP-2 PIECE |
1 | 8S0024 | CLIP-2 PIECE |
1 | 8T9588 | SEAL-O-RING |
3 | 9N5085 | CLAMP-V-BAND |
1 | 3249290 | BELLOWS AS |
1 | 4456881 | HOSE |
1 | 4493065 | COOLER AS-NRS |
1 | 4930357 | TUBE AS-WATER |
1 | 4930358 | TUBE AS-WATER |
1 | 4931489 | BRACKET AS |
4 | 5103002 | CLAMP AS |
2 | 5234273 | CLAMP-BAND |
1 | 5674589 | BRACKET-MOUNTING |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 8T5917 | SEAL-O RING |
2 | 9N5085 | CLAMP-V-BAND |
3 | 3054484 | SEAL-O-RING |
1 | 3147599 | CLAMP-BAND |
1 | 3249290 | BELLOWS AS |
1 | 4493090 | COOLER GP-EXH -B |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 24% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 4******* | ||
6 | 0L1352 | BOLT |
1 | 0L2070 | BOLT-HEX HEAD |
1 | 0S1618 | BOLT |
1 | 3E4352 | WASHER-HARD |
2 | 4F7957 | BOLT |
11 | 5M2894 | WASHER-HARD |
2 | 5P0537 | WASHER-HARD |
2 | 7L6580 | SEAL-O-RING |
1 | 8T9588 | SEAL-O-RING |
2 | 9M1974 | WASHER-HARD |
3 | 9N5085 | CLAMP-V-BAND |
1 | 3249290 | BELLOWS AS |
1 | 4456881 | HOSE |
1 | 4493065 | COOLER AS-NRS |
1 | 4808231 | TUBE AS-WATER |
1 | 4808232 | TUBE AS-WATER |
1 | 4950924 | BRACKET AS |
4 | 5103002 | CLAMP AS |
2 | 5234273 | CLAMP-BAND |
1 | 5674589 | BRACKET-MOUNTING |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 5******* | ||
6 | 0L1352 | BOLT |
1 | 0L2070 | BOLT-HEX HEAD |
2 | 0S0509 | BOLT |
1 | 0S1594 | BOLT |
1 | 2B2695 | BOLT |
1 | 3E4352 | WASHER-HARD |
2 | 4F7957 | BOLT |
7 | 5M2894 | WASHER-HARD |
2 | 5P0537 | WASHER-HARD |
2 | 7L6580 | SEAL-O-RING |
1 | 8S0023 | CLIP-2 PIECE |
1 | 8S0024 | CLIP-2 PIECE |
1 | 8T9588 | SEAL-O-RING |
3 | 9N5085 | CLAMP-V-BAND |
1 | 3249290 | BELLOWS AS |
1 | 4456881 | HOSE |
1 | 4493065 | COOLER AS-NRS |
1 | 4930357 | TUBE AS-WATER |
1 | 4930358 | TUBE AS-WATER |
1 | 4931489 | BRACKET AS |
4 | 5103002 | CLAMP AS |
2 | 5234273 | CLAMP-BAND |
1 | 5334567 | BRACKET AS |
1 | 5674589 | BRACKET-MOUNTING |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 6******* | ||
2 | 6V5843 | BOLT-HEX HEAD |
1 | 6V9027 | SEAL-O-RING |
3 | 7L6580 | SEAL-O-RING |
1 | 8S0023 | CLIP-2 PIECE |
1 | 8S0024 | CLIP-2 PIECE |
2 | 8T4971 | BOLT |
1 | 8T5917 | SEAL-O RING |
3 | 8T9085 | BOLT |
3 | 9N5085 | CLAMP-V-BAND |
1 | 9S8002 | PLUG-LD STOR |
1 | 2893107 | GASKET |
1 | 3249290 | BELLOWS AS |
2 | 3979301 | SPACER-HARD |
1 | 4374425 | SEAL-O-RING |
1 | 4493068 | COOLER GP-EXH -B |
1 | 4875075 | ELBOW-COOLER |
1 | 5107524 | HOSE AS-AIR |
1 | 5146555 | SHIELD AS |
1 | 5170055 | TUBE AS-WATER |
1 | 5170061 | BRACKET AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 7******* | ||
1 | 5C7261 | NUT-HEX |
2 | 6V5843 | BOLT-HEX HEAD |
1 | 6V9027 | SEAL-O-RING |
1 | 7L6580 | SEAL-O-RING |
1 | 8S0023 | CLIP-2 PIECE |
1 | 8S0024 | CLIP-2 PIECE |
1 | 8T4224 | WASHER-HARD |
3 | 8T5917 | SEAL-O RING |
3 | 8T9085 | BOLT |
3 | 9N5085 | CLAMP-V-BAND |
1 | 9S8002 | PLUG-LD STOR |
1 | 2893107 | GASKET |
1 | 3249290 | BELLOWS AS |
2 | 3979301 | SPACER-HARD |
1 | 4374425 | SEAL-O-RING |
1 | 4493068 | COOLER GP-EXH -B |
2 | 4533363 | BRACKET AS |
1 | 4875075 | ELBOW-COOLER |
1 | 5105444 | COVER AS |
1 | 5120362 | PLATE AS |
2 | 5121318 | SUPPORT AS |
1 | 5146555 | SHIELD AS |
1 | 5170055 | TUBE AS-WATER |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the attached Rework Procedure. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-60 mo |
||||||
61-72 mo |
NOTE: This is a 4.5-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-60 mo |
||||||
61-72 mo |
NOTE: This is a 4.0-hour job for Group 2 | ||||||
*******Group 3******* | ||||||
0-60 mo |
||||||
61-72 mo |
NOTE: This is a 4.0-hour job for Group 3 | ||||||
*******Group 4******* | ||||||
0-60 mo |
||||||
61-72 mo |
NOTE: This is a 4.0-hour job for Group 4 | ||||||
*******Group 5******* | ||||||
0-60 mo |
||||||
61-72 mo |
NOTE: This is a 4.0-hour job for Group 5 | ||||||
*******Group 6******* | ||||||
0-60 mo |
||||||
61-72 mo |
NOTE: This is a 5.0-hour job for Group 6 | ||||||
*******Group 7******* | ||||||
0-60 mo |
||||||
61-72 mo |
NOTE: This is a 6.0-hour job for Group 7 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |

Group Number 1 |
Replace NRS cooler with the same part following instructions outlined in Service Magazine, M0076538. For additional system checks that may be required, reference Special Instruction M0069778 "System Check after an NRS Cooler Failure for C9.3 through C18 Tier 4 Engines". Refer to Special Instruction M0070968 for proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR4302 prior to starting machine once reworks are completed. NOTE: To allow NRS Cooler bolts to be removed you will need to also remove the turbocharger as it interferes with some bolts. New turbo gaskets, seals etc. are included for replacing the turbocharger. |
Group Number 2 |
Replace the failed NRS cooler with the new NRS cooler design following instructions outlined in SMAG M0083689 or M0083691. For additional system checks that may be required, reference Special Instruction M0069778 "System Check after an NRS Cooler Failure for C9.3 through C18 Tier 4 Engines. Refer to Special Instruction M0070968 for proper coolant" drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR3351 prior to starting machine once reworks are completed. |
Group Number 3 |
Replace NRS cooler with the new NRS cooler design following instructions outlined in Service Magazine, M0085324 or M0081814, "A New NOx Reduction System Cooler Group Is Now Used on All C9.3 Tier 4 Interim & Tier 4 Final Machine Engines". Additional system checks may be required. Refer to Special Instruction, M0069778, "System Check after an NOx Reduction System (NRS) Cooler Failure for C9.3 through C18 Tier 4 Engines". Refer to Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines", for the proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the Testing and Adjusting, "Testing the Radiator and Cooling System for Leaks" procedure prior to starting the machine once the rework is completed. |
Group Number 4 |
Replace the failed NRS cooler with the new NRS cooler design following instructions outlined in Service Magazine, M0083774, "A New NOx Reduction System Cooler Group and Water Lines Group Are Now Used on Certain C15 and C18 Tier 4 Final Machine Engines". For additional system checks that may be required, refer to Special Instruction, M0069778, "System Check after an NRS Cooler Failure for C9.3 through C18 Tier 4 Engines". Refer to Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines", for proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR3351 prior to starting machine once the rework is completed. |
Group Number 5 |
Replace the failed NRS cooler with the new NRS cooler and water lines design following the instructions outlined in Service Magazine, M0085195, "A New NOx Reduction System Cooler Group and Water Lines Group Is Now Used on Certain C15 and C18 Tier 4 Engines". For additional system checks that may be required, reference Special Instruction, M0069778, "System Check after an NOx Reduction System (NRS) Cooler Failure for C9.3 through C18 Tier 4 Engines". Refer to Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines", for proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR0937 prior to starting machine once the rework is completed. |
Group Number 6 |
Replace failed NRS cooler with the updated NRS cooler following instructions outlined in Service Magazine, M0077450, "A New NOx Reduction System Cooler Group and Water Lines Group Is Now Used on Certain C13 Tier 4 Articulated Truck Engines". For additional system checks that may be required, reference Special Instruction, M0069778, "System Check after an NOx Reduction System (NRS) Cooler Failure for C9.3 through C18 Tier 4 Engines". Refer to Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines", for proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR4302 prior to starting machine once reworks are completed. |
Group Number 7 |
Replace failed NRS cooler with a new NRS cooler following the instructions outlined in Service Magazine, M0078034. For additional system checks that may be required, reference Special Instruction M0069778 "System Check after an NRS Cooler Failure for C9.3 through C18 Tier 4 Engines". Refer to Special Instruction M0070968 for proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR4302 prior to starting machine once reworks are completed. |