PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION HARNESS ASSEMBLY ON CERTAIN 972M XE MEDIUM WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION HARNESS ASSEMBLY ON CERTAIN 972M XE MEDIUM WHEEL LOADERS [UEBE1251]

ELECTRICAL AND STARTING SYSTEM

HARNESS GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION HARNESS ASSEMBLY ON CERTAIN 972M XE MEDIUM WHEEL LOADERS

UEBE1251-00

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17Nov2020

B270
B290
B297

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION HARNESS ASSEMBLY ON CERTAIN 972M XE MEDIUM WHEEL LOADERS
1408		PS91141

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS91141" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Nov2021

PROBLEM

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The existing transmission harness can become damaged by fouling on certain 972M XE Medium Wheel Loaders. If the existing harness fails, it can result in transmission fault codes.

AFFECTED PRODUCT

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Model	Identification Number
972M XE	EDW00794, 796, 802-803, 817-818 L9S00313 M5S00237, 265, 313

PARTS NEEDED

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Qty	Part Number	Description
1	3714771	HARNESS AS-XMSN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to UENR3826, Troubleshooting. If trouble shooting points to open circuit or short circuit in the transmission harness, replace the existing transmission harness with a new 371-4771 Transmission Harness Assembly. A new revision has been released to add length to the harness. This will provide more clearance and prevent fouling.

Refer to the Service Manual if/as necessary.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%