PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 586-1399 AND 586-1400 NRS EXHAUST COOLER GROUPS FROM DEALER PART STOCK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 586-1399 AND 586-1400 NRS EXHAUST COOLER GROUPS FROM DEALER PART STOCK [UEBE1180]

SERVICE EQUIPMENT AND SUPPLIES

PARTS STOCK, ORDERING & RETURN

PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 586-1399 AND 586-1400 NRS EXHAUST COOLER GROUPS FROM DEALER PART STOCK

UEBE1180-00

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27Aug2020

U-519

A-427

D-495

O-487

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Parts stock action only	PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 586-1399 AND 586-1400 NRS EXHAUST COOLER GROUPS FROM DEALER PART STOCK
108C 7750		PI70834

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Nov2020

PROBLEM

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The existing 5861399 and 5861400 NRS Exhaust Cooler Groups may fail. If an existing NRS cooler fails it may cause coolant to enter the exhaust system.

ACTION REQUIRED

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Remove all 5861399 and 5861400 NRS Exhaust Cooler Groups from the dealer part stock. Refer to the Parts Disposition.

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SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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NACD:

Hold all 5861399 and 5861400 NRS Exhaust Cooler Groups for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

EAME, LACD, and APD:

Hold all 5861399 and 5861400 NRS Exhaust Cooler Groups for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.