PRODUCT IMPROVEMENT PROGRAM FOR REPLACING A CYLINDER HEAD A CERTAIN C27 INDUSTRIAL ENGINE, C32 MARINE ENGINE, AND D10T TRACK-TYPE TRACTOR Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING A CYLINDER HEAD A CERTAIN C27 INDUSTRIAL ENGINE, C32 MARINE ENGINE, AND D10T TRACK-TYPE TRACTOR [UEBE1129]

BASIC ENGINE

CYLINDER HEAD GP

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING A CYLINDER HEAD A CERTAIN C27 INDUSTRIAL ENGINE, C32 MARINE ENGINE, AND D10T TRACK-TYPE TRACTOR

UEBE1129-00

Show/hide table

25Aug2020

U-511

A-422

D-489

O-479

TM-5

Show/hide table

Priority Parts stock action needed	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING A CYLINDER HEAD A CERTAIN C27 INDUSTRIAL ENGINE, C32 MARINE ENGINE, AND D10T TRACK-TYPE TRACTOR
7750 1100		PI33212

Show/hide table

NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33212" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33212" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

Show/hide table

COMPLETION DATE	TERMINATION DATE
28Feb2021	31Aug2021

PROBLEM

Show/hide table

One of the cylinder heads needs to be replaced on a certain C27 Industrial Engine, C32 Marine Engine, and a D10T Track-Type Tractor. The existing cylinder head seat pocket may be oversized and not allow for adequate press fit of the seat.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
C32	ZP200918

Show/hide table

*****Group 2*****
D10T	RAB00890

Show/hide table

*****Group 3*****
C27	AT400736

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
2	3B0645	PLUG-CUP
1	5E8771	SEAL-O-RING
2	6V6609	SEAL-O-RING
6	8S9191	BOLT
1	1178801	SEAL-O-RING
6	1299452	GASKET-EXH MANF
1	2253099	GASKET-CYL HEAD
2	2265613	GASKET
5	2481394	KIT-GASKET-SFI
1	3548484	GASKET-PLATE
1	3590936	HEAD GP-CYL BSC
24	3591439	SEAL AS-WATER
6	3620801	SEAL-INTEGRAL
2	3638595	SEAL-INTEGRAL
1	3654457	SEAL-PIP
1	4289129	GASKET
1	LOCTITE	5923 LOCTITE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	3B0645	PLUG-CUP
1	5D5958	SEAL-O-RING
1	5E8771	SEAL-O-RING
1	5P8211	SEAL-O-RING
2	5P8356	SEAL-O-RING
1	6V0128	SEAL-CONNECTOR
4	6V6609	SEAL-O-RING
6	8S9191	BOLT
1	0336031	SEAL-O-RING
1	0336033	SEAL-O-RING
1	0619457	SEAL-O-RING
2	1092332	SEAL-O-RING
1	1178801	SEAL-O-RING
1	1262702	SEAL-INTEGRAL
1	1986068	SEAL-INTEGRAL
9	2147568	SEAL-O-RING-STOR
1	2226456	SEAL
1	2253099	GASKET-CYL HEAD
2	2265613	GASKET
1	2385081	SEAL-O-RING-STOR
1	2391139	SEAL
1	2391388	GASKET
4	2433565	GASKET
6	2481394	KIT-GASKET-SFI
1	2735039	SEAL-O-RING
1	3548484	GASKET-PLATE
1	3571752	GASKET-TURBO (T)
24	3591439	SEAL AS-WATER
4	3912167	LOCKNUT-FLANGED
4	3935115	STUD-TAPERLOCK
1	3968375	HEAD GP-CYL BSC
3	4499059	SEAL-PIP
1	LOCTITE	5923 LOCTITE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
2	3B0645	PLUG-CUP
1	5D5958	SEAL-O-RING
1	5E8771	SEAL-O-RING
1	5P8211	SEAL-O-RING
2	5P8356	SEAL-O-RING
1	6V0128	SEAL-CONNECTOR
4	6V6609	SEAL-O-RING
6	8S9191	BOLT
1	0336031	SEAL-O-RING
1	0336033	SEAL-O-RING
1	0619457	SEAL-O-RING
2	1092332	SEAL-O-RING
1	1178801	SEAL-O-RING
1	1262702	SEAL-INTEGRAL
1	1986068	SEAL-INTEGRAL
9	2147568	SEAL-O-RING-STOR
1	2226456	SEAL
1	2253099	GASKET-CYL HEAD
2	2265613	GASKET
1	2385081	SEAL-O-RING-STOR
1	2391139	SEAL
1	2391388	GASKET
4	2433565	GASKET
6	2481394	KIT-GASKET-SFI
1	2735039	SEAL-O-RING
1	3548484	GASKET-PLATE
1	3571752	GASKET-TURBO (T)
1	3590936	HEAD GP-CYL BSC
24	3591439	SEAL AS-WATER
4	3912167	LOCKNUT-FLANGED
4	3935115	STUD-TAPERLOCK
3	4499059	SEAL-PIP
1	LOCTITE	5923 LOCTITE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

****Parts Stock ****

Rework engine arrangement 419-8543 serial number TZR00347 in dealer parts stock. Replace the right cylinder head serial number 193054732 as described in Disassembly and Assembly manual. Paint the head. Use the Parts Needed for Group 2 to rework the engine.

****Affected Product****

Show/hide table

As with any maintenance activity, ensure awareness of safety information, and adherence to safe work practices specified in the product's Operation and Maintenance Manual.

Group 1: Replace the left head serial number 193444520 on ZP200918 as described in Disassembly and Assembly manual. Paint the head.

Group 2: Replace the right head serial number 193054737 on RAB00890(JZM00857) as in Disassembly and Assembly manual. Paint the head.

Group 3: Replace the left head serial number 193114866 on AT400736 as described in Disassembly and Assembly manual. Paint the head.

Show/hide table

OWNER NOTIFIAVSION

Show/hide table

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Show/hide table

****Parts Stock****

Submit a claim for the engine reworked in dealer parts stock. The Parts Needed for Group 2 will be allowed to rework the engine in dealer parts stock. 9.0 hours are allowed to rework the engine in dealer parts stock.

****Affected Product****

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 9.0-hour job for Group 1

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 30.0-hour job for Group 2

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 9.0-hour job for Group 3

PARTS DISPOSITION

****Parts Stock****

NACD:

Hold the cylinder head for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

EAME, LACD, and APD:

Hold the cylinder head for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

****Affected Product****

NACD:

Hold all cylinder heads for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

EAME, LACD, and APD:

Hold all cylinder heads for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

Show/hide table

EXAMPLE COPY OF OWNER NOTIFIAVSION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING A CYLINDER HEAD

MODELS INVOLVED - A CERTAIN C27 INDUSTRIAL ENGINE, C32 MARINE ENGINE, AND D10T TRACK-TYPE TRACTOR

Dear Cat Product Owner:

One cylinder head needs to be replaced on the products listed below. The existing cylinder head can have a loose valve seat. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 25Aug2020 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

AVSpare Inc.

Identification #(s)

Attached to 25Aug2020 Service Letter