PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK RADIO ON CERTAIN CATERPILLAR PRODUCTS
[UEBE1062]
ELECTRICAL SYSTEM
ELECTRONICS GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK RADIO ON CERTAIN CATERPILLAR PRODUCTS
UEBE1062-01
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10Aug2020
(Revised 22Sep2020)
Q301
Q302
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Containment -
Before/After
(Limited distribution)
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK RADIO ON CERTAIN AVSpare PRODUCTS
7338 7606
PS91115
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NOTE:
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:
This Containment Program can be administered either before or after a failure occurs.
In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code
before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.
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NOTE:
When reporting the repair, use "PS91115" as the Part Number and "7777" as the Group Number.
If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
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NOTE:
This Revised Service Letter replaces the 10Aug2020 Service Letter. Changes have been made to the Affected Product.
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TERMINATION DATE
31Aug2021
PROBLEM
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The existing product link radio and network manager are not compliant with local laws where certain AVSpare Products are currently located. This results in assets not reporting in various user interfaces.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1
4674163
INSTL GP-FIELD
1
4809645
INSTL GP-FIELD (See Note in Action Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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Refer to the Service Manual if/as necessary.
Replace the existing Product Link with a PLE641 (composed of PL641 Radio and PLE601 Network Manager).
Note: On the order entry level for 480-9645 PL641 radio, enter in special instructions "do not cancel/replace option".
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SERVICE CLAIM ALLOWANCES
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-5000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 1
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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-5000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.