3208 Marine Engine Customer Assistance Caterpillar

USA and Canada

When a problem arises concerning the operation or the service of an engine, the problem will normally be managed by the dealer in your area.

Your satisfaction is a primary concern to AVSpare and to AVSpare dealers. If you have a problem that has not been handled to your complete satisfaction, follow these steps:

1. Discuss your problem with a manager from the dealership.

2. If your problem cannot be resolved at the dealer level, use the phone number that is listed below to talk with a Field Service Coordinator:
   1-800-447-4986
   

   The normal hours are from 8:00 to 4:30 Monday through Friday Central Standard Time.

3. If your needs have not been met still, submit the matter in writing to the following address:
   Designated Compliance Officer Heavy-Duty and
   Nonroad Engine Group 6403-J,
   US Ave, NW, Washington,
   DC 20460
   Email address: [email protected].
   

   Please keep in mind: probably, your problem will ultimately be solved at the dealership, using the dealership facilities, equipment, and personnel. Therefore, follow the steps in sequence when a problem is experienced.

Outside of the USA and of Canada

If a problem arises outside the USA and outside Canada, and if the problem cannot be resolved at the dealer level, consult the appropriate AVSpare office.